Have you found what you're looking for? Order it easily on our website.

On the product page of your choice, click on "Add to Cart".
Once the product is in your cart, you can place your order (to order multiple products, repeat this action for the desired products).
Click on the shopping cart icon, which looks like a handbag, in the top right corner of the website.
Not a customer yet? Create an account.
Choose your delivery method.
Choose your payment method and pay.
After confirmation of your payment, you will receive an order confirmation by email within 15 minutes (remember to check your spam folder).

Are you ordering before 3 PM from Monday to Thursday? Your order will be shipped on the same day.

Unfortunately, we cannot cancel orders that have already been placed.

However, you can still contact our customer service. Depending on the status of your order and the flow of packages, it may still be possible for us to cancel it.

No order can be cancelled after your package has been shipped. You can then either refuse it from the delivery driver and ask them to send it back to us, or you can exercise your right of withdrawal (14 days) once you have received it.

We will refund you once the order has been cancelled. The time it takes for the refund to reach your account varies depending on the payment method.

Unfortunately, it is not possible to modify your information (delivery address, billing address, etc.) once your order has been confirmed.

However, once your order has been shipped, you can access the carrier's interface to adjust delivery options, such as changing the delivery address or redirecting your package to a pick-up point. Send us a message via our contact page.

It is not possible to modify the contents of your order once it has been processed.
If you wish to cancel your order, please refer to "How do I cancel my order?"

This information can be found on the product page.

If the product is out of stock, log in to your account and click on "Notify me when available"

This means that the product is currently out of stock. You can then click on "Notify me when available" on the product page itself to be informed when it is back in stock. This way, you will receive an email as soon as the product is available again.

Via our contact form to ensure optimal processing.

You can send us an email at the following address: info@hairdis.com

You can send us a message via Facebook or Instagram.

You can visit one of our stores.

Our company number is: BE 0818.451.455

Monday to Friday from 10:00 AM to 4:00 PM. Our customer service is closed on Saturdays, Sundays, and public holidays.

You will receive an order confirmation by email within 15 minutes.
Please check your junk/spam folder.

No, your order is processed as soon as full payment has been confirmed.

You can pay with your Bancontact card or with the Payconiq by Bancontact app online.

When ordering, select Bancontact as your payment method and confirm the payment with your card or with the app on your smartphone.
You can also complete the payment with all individual online banking apps.

Payment via Bancontact is completely free.

Of course!
Payment takes place in a secure online environment so that no third party can view your data.
Your transaction data is encrypted and sent via an SSL connection.
An SSL connection is indicated by the green padlock displayed in your browser.

Cash payment is only possible in our stores.
We do not accept payments on delivery or at the post office.

If you purchase online, you can pay with Bancontact (card and app), a credit card (Visa or MasterCard), PayPal, as well as gift vouchers issued for the webshop.

If you purchase in-store, you can pay with Bancontact, a credit card, cash, as well as gift vouchers.

Please note: gift vouchers received or purchased in-store are now no longer usable on our website. Webshop gift vouchers and in-store gift vouchers now operate on separate systems and are therefore not interchangeable.

Unfortunately, you cannot check the status of your refund.
However, we automatically process refunds within 10 business days of receiving your returned product.

The time it takes for a refund to appear in your account varies by bank. If you have not received anything after 10 business days, send us a message.

You will be refunded via the payment method you used.
If you paid with a coupon, gift voucher, or credit note, you will be refunded as store credit.

Once the refund has been processed or your credit note is available, we will send you a confirmation by email.

We process the refund once the order has been cancelled. The time it takes for the refund to reach your account varies depending on the payment method.

• Bancontact: the refund is processed within 10 business days.
• Credit card/PayPal: the amount reservation is cancelled after 10 days. 

After we have received your returned product, we will issue a refund within 10 business days.
The timing of the refund's appearance in your account will depend on your payment method.

Unfortunately, you cannot check the status of your refund.
However, we automatically process refunds within 10 business days of receiving your returned product.

The time it takes for a refund to appear in your account varies by bank. If you have not received anything after 10 business days, please send us a message.

Unfortunately, you cannot check the status of your refund.
However, we automatically process refunds within 3 business days of receiving your returned product.

The time it takes for a refund to appear in your account varies depending on the bank. If you have not received anything after 10 business days, please send us a message.

Once the invoice has been issued, it is unfortunately no longer possible to make changes (billing address, name, VAT, etc.).

We advise you to carefully check all the information entered during your purchase, especially the billing address and personal details, to avoid any errors.

Send us a message by clicking on info@hairdis.com. 

Occasionally, our website takes longer than usual to detect your payment. Sometimes, it can take up to an hour for your payment to be received. Please check if your account has been debited.

If your account has been debited but you haven't received an order confirmation, please try again an hour later. If you still haven't received anything, send us a message.

If your account has not been debited, it means the payment has failed. In that case, please reorder.

We automatically check payments made by credit card and via PayPal due to the risk of fraud.

If your payment is refused, your order will be automatically cancelled and nothing will be deducted from your credit card. If the problem persists, please try another payment method.

Credit card payments are automatically checked due to the risk of fraud. Indeed, we attach great importance to protecting our customers from fraudsters.

Check if the amount has been debited from your account.

If so, remember to check your spam/junk folder. It can take up to an hour to receive the order confirmation email during busy periods. If you still haven't received anything after this time, please contact our customer service at info@hairdis.com. We will quickly find a solution using your transaction number, which is automatically mentioned in the direct debit.

Your account has not been debited? Your payment has failed and no order has been placed with your customer account.

If an order amount has been debited from your account multiple times, we will refund you as soon as possible. Send us a message by clicking on "My question is not listed above."

Good news, as a professional you benefit from a special discount, which applies in our stores as well as on our website.

Are you already registered in our database?
Simply log in to your online account (or create one if necessary) to take advantage of your discounts.
Prices on the website will then be displayed excluding VAT and with discounts applied. When you confirm your basket, the VAT calculation will be specified.

If you have any problems logging in to your account, please do not hesitate to contact us via the Contact Us section

Following the changes to our website, our pricing policy has evolved. We now aim to offer highly competitive prices and to stay below market prices whenever possible.

Rest assured that we have not forgotten our professional customers, who remain very important to us. Professionals will now benefit from an additional 5% discount compared to retail prices, with the exception of certain brands such as Parlux, GHD, Olaplex, Babyliss, and Panasonic, for which specific conditions apply.

To take advantage of these benefits, we invite you to register now via our dedicated form at the following address: https://www.hairdis.com/pages/connexion.

Furthermore, the discounts applied in-store will gradually evolve to align with this new policy.

In Belgium, the Netherlands, and Luxembourg, any order placed Monday to Thursday before 3:00 PM (excluding public holidays) will be dispatched the same day and delivered within 3 to 5 days.

If you have trouble logging into your account, please do not hesitate to contact us via the Contact Us section.

In Belgium, France, the Netherlands and Luxembourg, delivery is free for purchases over €39. Below this amount, it will be charged at €4.95.

If you have trouble logging into your account, please do not hesitate to contact us via the Contact Us section.

In Belgium, Luxembourg, the Netherlands, and France.

If you have trouble logging into your account, please do not hesitate to contact us via the Contact Us section.

Unfortunately, it is not currently possible to directly select delivery to a relay point when placing an order.

However, as soon as your parcel is taken in charge by bpost, you can redirect it to a relay point via the bpost app or using the tracking link you receive by email.

Don't panic, we'll sort it out! Contact us via the Contact Us section

Don't panic, we'll sort this out! Contact us via the Contact Us section

Don't panic! Contact us via the Contact Us section

We recommend that you consult the user manual once more. You may be able to solve the problem yourself, which would allow you to use your product and avoid returning it.

If your product really doesn't work, send us a message. Contact us via the Contact Us section

It is possible that the postman will deliver your parcel to a safe place or to a neighbour. If this is not possible, your parcel will be sent to a Pick-up Point in your area. You will receive a delivery notice with information on the destination of your parcel. If your parcel has been delivered to a Pick-up Point, you can collect it the next working day, from 11 a.m., at the specified Pick-up Point.

As soon as your parcel is available at the Pick-up Point, you will receive an e-mail and the status of your parcel in Track & Trace and the My bpost app will be updated.

1. You or someone else can collect your parcel by showing either your delivery notice, your confirmation e-mail or your confirmation in the My bpost app.
2. If no one collects your parcel within 14 days, it will be returned to us.

If your parcel has not yet been delivered, first check the status of your shipment via Track & Trace or in the My bpost app. If the status of your parcel remains unchanged for a while (at least 5 working days for shipments to a neighbouring country), contact our customer service department via the contact section. Only the sender of the parcel can lodge a complaint.

A few tips before contacting our customer service:

• Check if someone else (your neighbour or another resident) has received your parcel.
• If it is a small parcel, the postman may have delivered it to the letterbox without ringing the doorbell first.
• Your parcel can also be delivered according to your delivery preferences (immediately to a pick-up point, to your safe place, to your neighbour).
• Check on Track & Trace or in the My bpost app if the address on the parcel is correct.
• Make sure you have not received an absence message from the postman in your letterbox. It indicates where your parcel will go.
• Check the delivery address.

Due to a high volume of activity at Bpost, delivery may take slightly longer than usual. Please monitor your tracking link for the latest information on your package's delivery, and do not hesitate to contact us via our contact section if you feel the delay is particularly long.

It's as easy as pie. Just send it to us by post to the following address: Rue du Bosquet 1, 1400 Nivelles (Belgium)

Remember to include all accessories, a note explaining the return, and your purchase order/delivery note or invoice.

We only accept sealed products for hygiene reasons.

This is entirely possible. Simply send it to us by post, in accordance with our return conditions:

484 Rue Jules Vedrines

42160 Andrézieux-Bouthéon (France)

We distinguish 3 types of items: hairdressing equipment, sealed consumables, and unsealed consumables.

1. Hairdressing equipment: these items can be returned provided they are new and in their original packaging.

2. Sealed consumables: these items can be returned (preferably in store) provided they are new, in their original packaging, and still sealed.

3. Unsealed consumables: these items cannot be returned for obvious hygiene and safety reasons.

Some items are non-refundable, please refer to the question "Which products can be returned".

The item must be in its original and new packaging.

For example: if you buy a hair straightener, you have the right to unbox it and check that it works correctly. However, you do not have the right to try it on your hair or elsewhere because it would then become used and no longer new."

We only accept sealed products for hygiene reasons.

Our team will contact you upon receipt of this.

Once we have received the product you returned, we will refund you within 10 business days.

Your payment method determines when you will receive the refund in your account.

Unfortunately, that's not possible.

No, with the exception of shipping costs which are at your expense and responsibility.

You have two options within 14 days of receiving the product to be returned:

• exchange this product for another one in-store free of charge (remember to contact us beforehand to avoid any unpleasant surprises)
• return this product at your own expense and request a refund.

First, be sure to leave it in its original packaging if it came with any, along with its accessories. Then, place it in a sturdy box.
This helps to limit the risk of damage as much as possible.

You won't find one. Return shipping is at your expense and responsibility.

No, with the exception of shipping costs which are your responsibility.

Yes, absolutely, otherwise we won't be able to take it back! The packaging is an integral part of the product; we absolutely need it and it must be in perfect condition.

Sales assistants are not authorized to take back items purchased online without the approval of a manager. Therefore, please contact us first via our customer service before going there. We will contact them and take the necessary steps so that you can then go to the store with your product to return and your proof of purchase.

Don't panic. Send us a message

Contact us via the Contact Us section

If you made your purchase as a private individual, you benefit from a two-year warranty.

If your purchase was made as a professional, you benefit from a one-year warranty. (Except for the PARLUX brand, 6 months)

To log in, go to the login page by clicking on "My account" at the top right of our site.

Simplified login: no more passwords

Logging in is now very simple:

👉 Enter your email address.
👉 You will immediately receive a login code by email.
👉 Enter this code… and you're logged in!

You no longer need a password.

Create a personal account
Click on "Create my account" and follow the steps.

Create a professional account
If you are a professional, please create your account via the registration form for professionals.

My orders: all your orders at a glance

My favorites: save all your favorites to find them more easily. To do this, simply click on the "Add to my favorites list" tab located on each product page.

My personal data: This page contains all your personal information. You can modify and update it at any time.

After selecting all the products you wish to purchase, simply click on the shopping cart tab, located at the top right of your browser, and follow the procedure below.

Procedure to follow:

1. Click on your shopping cart

2. Log in to your profile (if you haven't already) or create one

3. Choose your preferred payment method (Ogone, PayPal, Maestro, MasterCard, Visa)

4. Validate your shopping cart

5. Await the sales confirmation email

Do you have a question? Contact us by email at info@hairdis.com.

Once your order has been placed and your payment accepted, we will hand over your parcel to our carrier Bpost. You will then receive an email from them containing your parcel number and a link allowing you to track the shipment.

1. The parcel is then delivered to you in person or to another family member.
2. If you are not present, the postman may deliver your parcel to a safe place or to a neighbour. If this is not possible, your parcel will be sent to a Pick-up Point in your neighbourhood. You will receive a delivery notice with information on the destination of your parcel. If your parcel has been delivered to a Pick-up Point, you can collect it the next working day, from 11am, at the specified Pick-up Point. As soon as your parcel is available at the Pick-up Point, you will receive an email and the status of your parcel in Track & Trace and the My bpost app will be updated. You or someone else can collect your parcel by showing either your delivery notice, your confirmation email or your confirmation in the My bpost app. If no one collects your parcel within 14 days, it will be returned to us.
3. If your parcel has not yet been delivered, first check the status of your shipment via Track & Trace or in the My bpost app. If the status of your parcel remains unchanged for a while (at least 5 working days for shipments to a neighbouring country), contact our customer service via the contact section. Only the sender of the parcel can lodge a complaint.
   

Here is the Bpost link that allows you to track the delivery of your parcel: https://www.bpost.be/fr/recevoir-colis

If you notice that the package is damaged at the time of delivery, refuse the package from the delivery person and notify them of the reason for this refusal. Specify the number of missing or broken products, as well as their names. The delivery person will then have to take the package back as is and return it to us.

Then contact our customer service department via our contact section; an advisor will tell you what to do to remedy this incident.

If one of your defective items is still under warranty, you can return it to us at Rue du Bosquet 1, 1400 Nivelles (Belgium) or drop it off at a Hairdis store, accompanied by proof of purchase. We will then send it back to the relevant supplier. The waiting period is 4 to 6 weeks. However, please note that if the item is no longer under warranty, all costs will be at your expense.

-GHD Warranty: If your GHD is still under warranty (2 years), you can send it directly to GHD.

Indeed, GHD has implemented a new procedure for returns of defective products in which we are no longer involved. We therefore no longer act as an intermediary between GHD and the consumer, for reasons of speed and efficiency.

Here is the procedure to follow:

As soon as they receive your device, they will contact you and keep you informed of the next steps.

We remain at your disposal for any further information.

HTTPS://RETURNS.GHDBO.COM/FR/CC/FR-BE/INDEX.ASPX

In general (whether purchased in-store or online), we do not exchange or refund products such as skincare, styling products, and makeup, for obvious hygiene reasons.

If you wish to exchange any other item, please refer to the information below:

Online Sales

For hygiene reasons, items such as cosmetics, perishable goods, and used electrical appliances (even if used only once) purchased on our website cannot be returned. You may test the received appliances, i.e., verify their proper functioning (power-on, temperature setting, etc.), but not use them.

Indeed, you may be held responsible for any loss in value of the goods due to handling beyond what is necessary to ascertain their proper functioning. If you exercise your right of withdrawal, you have a period of 14 calendar days to notify our services (e-mail/letter stating your bank details IBAN/BIC).

You must return the received goods as soon as possible, sealed in their original packaging. Return shipping costs are at your expense. Once the item in question has been received, we will refund the value of the goods (excluding delivery costs).

In-store Sales

You visit a Hairdis store on your own initiative to purchase a product. These are sales considered concluded in our establishment. The law offers you no possibility to withdraw. No refund is provided for by law in the case of in-store purchases (as stated at the bottom of the receipt).